Light Casino support

Email

Write to support@light-casino.biz. Messages are answered every day from 08:00 to 24:00, and the first reply usually arrives within 12 hours. Email suits anything with an attachment, and it leaves you with a written record.

Live chat

Open it from the Chat button at the bottom of every page once you are signed in. Chat is staffed every day from 08:00 to 24:00 and usually answers within 2 minutes. Use it for something happening now, such as a payment that has not arrived.

Post

Lucenthra Gaming Limited, Level 2, Lucenthra House, Abate Rigord Street, Ta' Xbiex XBX 1120, Malta. For formal letters and legal notices.

All times are Central European Time (CET, or CEST in summer), the time in Malta. Support answers in English, Polish, Finnish and Hungarian, whichever version of the site you use.

The channels on this page are the only places where Light Casino staff answer support questions. We do not offer support by phone, so anyone offering help in our name through a social network, a messaging app or a phone number is not us.

Answering these six points up front saves a round of questions back and forth.

Your account

The email address the account is registered with. If you are writing from a different address, say so: before discussing an account, support may ask you to confirm that it is yours.

What happened

One sentence first, saying what you expected and what happened instead, for example: “A withdrawal I requested on 3 September has not arrived.” The background can follow.

The reference

The transaction ID of a deposit or withdrawal, or the round ID of a game, copied exactly as it appears.

When

The date and time it happened, and the time zone you were in.

A screenshot

Of the whole screen, not only the error message. Attach it to the message itself; a link to a file-sharing service can expire before anyone opens it.

What you have tried

Another browser, another device, signing out and back in. Saying so saves a reply that suggests it.

Never send your password, a one-time sign-in code, your full card number or the security code from the back of a card, in any message, to anyone.

Many questions are answered on these pages before you need to write.

Signing in

Resetting a password, the second sign-in step, and why an account can be locked.

Deposits

How to make a deposit, step by step, and the reasons one can fail.

Withdrawals

How payouts work, the checks before the first one, and what to do if one is late.

Payment methods

What each method costs, how fast it moves and the limits on it.

Promo codes

Where to enter a code and the reasons one might not apply.

Limits and self-exclusion

Deposit limits, time-outs and self-exclusion, and where to find help outside Light Casino.

To get a copy of the personal data held about you, or to have it corrected, deleted or sent elsewhere, write to privacy@light-casino.biz. The company responsible for your data, the controller, is Lucenthra Gaming Limited. What is collected, why, and for how long is set out in the privacy notice.

Your rights

The EU General Data Protection Regulation gives you the right to access your data, to have it corrected or erased, to restrict how it is used, to receive it in a portable form, and to object to its use (Articles 15 to 18, 20 and 21).

How long a reply takes

No later than one month after the request arrives. The Regulation allows two further months where requests are complex or numerous (Article 12(3)).

Cost

Normally free of charge (Article 12(5)).

Proving it is you

You may be asked for information that confirms the request comes from you (Article 12(6)). It stops someone else obtaining your data by asking in your name.

What cannot be deleted

The right to erasure does not apply to data that has to be kept to comply with a legal obligation (Article 17(3)(b)). The privacy notice lists what is kept on that basis.

If you are not satisfied

You can complain to a data protection supervisory authority (Article 77). The authority responsible for the controller is the Information and Data Protection Commissioner (IDPC) in Malta.

1. 1 Support Start here. Keep the emails or the chat transcript: each later step asks what support told you.
2. 2 A formal complaint If you disagree with support’s answer, send a formal complaint to complaints@light-casino.biz. A final response in writing is due within 14 days.
3. 3 Independent dispute resolution If the final response does not settle it, you can take the dispute to the Quellmont Dispute Resolution Service, which is independent of Light Casino.

What to include in a complaint, the time limits, and what an independent body can and cannot decide are on the complaints page.

Regulation (EU) 2016/679, the General Data Protection Regulation

Articles 15 to 18, 20 and 21 (the rights listed above); Article 12(3), 12(5) and 12(6) (reply time, cost, confirming identity); Article 17(3)(b) (erasure and legal obligations); Article 77 (complaints to a supervisory authority).

Source consulted 13 September 2026.